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Terms and Conditions

General

This is a legally binding contract between the property owner, Helen Phillips and the holidaymaker. The property owner is also referred to as “we” and “us”.

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.

The property referred to being Hillside.

Bookings

A booking deposit is payable on the day the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge is payable not less than seven days prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than seven days prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

Helen Phillips at hillsideharold@gmail.com

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Use of Property

Hillside is to be used as a short term let for holiday makers or business accommodation. It is not to be used for parties or as a business premises. If any disruption is caused to the neighbourhood by the behaviour of our guests, they will be asked to leave immediately and no refund will be provided.

Foreign Nationals

Hillside gladly welcomes travellers from all over the world. However, under British law (Immigration (Hotel Records) Order 1972), we will need to collect evidence of government issued identification (passport, driving licence, ID card) for all foreign nationals over the age of 16 who stay at Hillside. We will also need to know where your next destination will be on leaving. This information will need to be securely stored for 12 months. This is a legal requirement and therefore non negotiable. We find that many owners are not aware of this rule,so you may not have been asked to provide this in the UK in the past. We would advise that if you are unhappy with this requirement, then please do not book Hillside as failure to adhere to this law will result in cancellation and the risk of losing your money. This rule does not apply to British nationals.

Please read the official document here which confirms what is required:
https://www.legislation.gov.uk/uksi/1972/1689/made/data.html

Number of Guests

The maximum number of people entitled to stay at this property is six and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets

Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed upstairs, or on the beds or furniture. We understand that this can be less comforting for some, but we ask that you do follow this rule, due to the significant amount of additional cleaning required to maintain our hygiene standards for the next guests.

The garden is fenced, but we cannot guarantee that it is escape proof. There are often sheep in the adjacent field, so dog owners will need to ensure that their pets do not worry or harm them. This is an offence under the Dogs (Protection of Livestock) (Amendment) Act 2025.

The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Children

We are very happy to welcome children at Hillside, but parents and guardians need to be aware that there is no child safety equipment in place for younger or less risk aware children. Care also needs to be taken when children play in the garden, due to potential hazards that may arise over time that we are unaware of.

Arrival and Departure Time

Every effort will be made to have the property available from 15:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure, unless a later time has been agreed with the owner. Late departure may result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Whilst the village of Ewyas Harold is relatively safe, crime does occur, so we advise guests to ensure they close all windows and lock the doors each time they leave, to reduce the risk of opportunists.

Children and pets must be supervised at all times. Hillside welcomes them, and will take basic safety precautions, but the property is not geared towards them.

Utilities
We politely request that utilities are used appropriately, as you would in your own home. Please ensure appliances such as fans and TV’s are turned off when not in use. We do not provide EV charging so please do not abuse our trust in this regard.

Cleaning

We do not expect our guests to undertake any significant cleaning tasks, but we would like to think they would treat the property as they would their own home, and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure to ensure we can address issues for the next guests. The property owner retains the right to make an additional charge for any significant damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Terms and Conditions for your stay at Green Gable

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings are subject to the following terms and conditions:

• A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The deposit/full payment must be paid within 3 days of the booking being placed.
• The contract binds you (the lead booker) & all the members of the party who are part of the booking.  It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions.  Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• We require the names, ages, and contact details of all guests.
• A 25% deposit of the holiday cost is payable at the time of booking.
• Bookings made less than sixty days before your arrival date must be paid in full, plus the £200 refundable damage deposit (if requested).
• The balance must be paid no later than thirty days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
• All cancellations must be notified in writing and once received we will confirm the cancellation.
• The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
• The maximum number of persons occupying the property must not exceed (5 persons) and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under eighteen years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies normally commence at 4.30pm on the arrival date and guests are required to leave the rental by 10.30 on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• You must not use the property except for the purpose of a holiday.
• Smoking is not allowed in the property.
• Pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
• Damage deposit  – In making a booking you accept responsibility for any theft, breakage or damage caused by you, or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £200 is required and will be returned within 7 working days of the end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them.  If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action.  If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out.  The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs.  These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bed linen outside.
• Please remove shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property.
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
• All inventory must remain in the property and not be taken to another property.
• You are responsible for the supervision of all members of your party under the age of 18 at all times.

• Please park your vehicles with consideration to others.  There is on street parking only with no designated parking space.  If you have more than one car please consider parking elsewhere ( the owner will advise).
• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.  You’ll be asked to leave the property, without any refund of the rental amount paid.
• Fireworks, Chinese lanterns, firepits, candles and portable barbecues are prohibited.
• Check-out – Is at 10.30, please close all the doors and windows and return the key to the key safe.  Please take all your possessions with you or dispose of them before you leave.
• If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
• Wi-Fi – the guest agrees to reasonable and lawful usage.
• Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden.  You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
• Dedicated electric vehicle charging point – the nearest one available is in the car park of Tesco’s less than 2 miles away
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement.  We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.
• This property is privately owned and is our home.  We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.

Other helpful information such as emergency contact details, bin collection days etc. are available in the welcome folder on your arrival.